Coordinator Guide

What Is a Coordinator?

Coordinators are trusted members of the STANDARD community who connect buyers (artists) with the right service providers. Think of it as matchmaking — you know which provider delivers the best results for a particular need, and you facilitate that connection.

When you coordinate an order, you earn a fee for your role in making the transaction happen.

How It Works

1. Identify the need — An artist needs a specific service (mixing, mastering, feedback)
2. Match with a provider — Recommend a provider whose skills match the artist's needs
3. Facilitate the order — The buyer places the order with you listed as coordinator
4. Earn your fee — When the order completes, your coordination fee is automatically transferred to your Stripe Connect account

Coordinator Fees

Coordinator fees are negotiated per order and are capped at 20% of the service price. The fee is deducted from the total before the provider receives their share.

Example

Service price: $200
Coordinator fee (5%): $10
Provider receives: $190

The default coordinator fee is 5%. Higher percentages may be set per order (up to the 20% cap) based on the value you provide.

Requirements

• Reviewer account — You must be an approved reviewer on STANDARD
• Stripe Connect — Active Stripe Connect account for receiving fees
• Good standing — No active disputes or ethics violations

Best Practices

• Know your providers — Only recommend providers whose work quality you trust
• Be transparent — Buyers should understand you're earning a coordination fee
• Follow up — Check that orders are progressing smoothly
• Don't self-deal — Don't coordinate orders to yourself as provider
• Quality over volume — A few successful matches build more trust than many bad ones

What Happens During Disputes

If an order you coordinated enters a dispute:

• Your coordinator fee is frozen alongside the provider's payment
• You may be asked to provide context about the order
• If the dispute is resolved in the buyer's favor (refund), your fee is also refunded
• If the dispute is resolved in the provider's favor (release), your fee is released

Coordinator Terms

By acting as a coordinator on STANDARD, you agree to:

• Recommend providers based on quality, not personal relationships
• Disclose your coordinator role to all parties
• Not engage in fee-splitting arrangements outside the platform
• Accept that coordinator fees are subject to the same escrow and dispute rules as provider payments
• Comply with STANDARD's Terms of Service and Code of Conduct

Getting Started

If you're already an approved reviewer with Stripe Connect set up, you can start coordinating orders immediately. Contact support@iowire.com if you have questions about the coordinator program.