Provider Code of Conduct

1. Deliver What You Promise

Your service listing is a commitment. If you say you'll deliver a professional mix within 72 hours, that's what the buyer expects. If circumstances change, communicate immediately — don't go silent.

Only accept orders you can realistically fulfill
Be upfront about turnaround times in your listing
If delays happen, message the buyer before the deadline

2. Quality Over Quantity

Every delivery should represent your best professional work. Taking on too many orders and delivering rushed results hurts everyone — the buyer, your reputation, and the platform.

Don't accept more orders than you can handle well
Put the same effort into a $25 order as a $200 order
If you can't deliver quality work, decline the order

3. Communicate Honestly

Transparency builds trust. Be clear about what your service includes, what it doesn't, and what the buyer should expect. If something goes wrong, own it.

Answer buyer messages promptly and professionally
Don't overpromise capabilities in your listing
If a revision request is reasonable, honor it gracefully

4. Respect Intellectual Property

The music you receive from buyers is their intellectual property. Treat it accordingly.

Never share, distribute, or use a buyer's music without permission
Don't claim credit for work you were paid to enhance
Delete buyer files after the order is complete unless agreed otherwise
If you use samples or tools in your delivery, ensure they're properly licensed

5. No Manipulation or Fraud

The marketplace depends on honest transactions. Any form of manipulation undermines trust for everyone.

Don't create fake orders or reviews to boost your profile
Don't collude with coordinators for inflated fees
Don't accept payment outside the platform to avoid escrow protections
Don't use bots or automated tools to game the system

6. Handle Disputes Professionally

Disagreements happen. How you handle them defines your reputation.

Respond to disputes calmly and with evidence
Don't retaliate against buyers who open disputes
Accept fair resolutions even when you disagree
Learn from disputes to improve your service

7. Contribute to the Community

STANDARD is built by and for music professionals. Your participation shapes the platform for everyone.

Help new providers understand the platform
Report abusive behavior when you see it
Give honest feedback about platform features
Treat every interaction as a reflection of the professional music community

Enforcement

Violations of this Code of Conduct may result in:

Warning — First minor violation
Service suspension — Repeated or moderate violations
Account termination — Serious violations (fraud, IP theft, harassment)
Payout freeze — Pending investigation of serious complaints

We investigate all reports thoroughly. Providers have the right to respond to complaints before any action is taken.

Questions?

If you have questions about this Code of Conduct, contact ethics@iowire.com.