Service Marketplace

How STANDARD's marketplace connects artists with professional music services.

How It Works

The STANDARD marketplace lets reviewers and music professionals offer services directly to artists. Whether it's mixing, mastering, production feedback, or live review sessions, the marketplace handles payments, delivery, and dispute resolution.

For Buyers (Artists)

1. Browse services — Find services listed by verified providers on STANDARD
2. Place an order — Select a service, review the price, and pay securely via Stripe
3. Provider accepts — The provider reviews your order and accepts the work
4. Receive delivery — The provider submits their deliverable (files, notes, feedback)
5. Approve or request revision — Review the work and either approve it or request changes

For Providers (Reviewers & Professionals)

1. Create services — List your offerings with clear descriptions and pricing
2. Accept orders — Review incoming orders and accept the ones you can fulfill
3. Deliver work — Upload deliverables with descriptions and files
4. Get paid — Funds transfer to your Stripe Connect account after buyer approval or escrow release

For Coordinators

Coordinators are trusted users who connect buyers with the right providers. When a coordinator facilitates an order:

• They earn a coordination fee (up to 20% of the service price)
• The fee is deducted from the total before the provider receives their share
• Both provider and coordinator must have active Stripe Connect accounts

See Coordinator Guide for full details.

Order Lifecycle

Status	What's Happening
Pending	Payment processing — waiting for Stripe confirmation
Paid	Payment confirmed — provider can accept the order
In Progress	Provider has accepted and is working on the deliverable
Delivered	Provider has submitted their work — waiting for buyer review
Held	Payment held in escrow — buyer has time to review before release
Completed	Buyer approved or escrow released — provider has been paid
Disputed	Buyer opened a dispute — transfers frozen until resolved
Cancelled	Order was cancelled before completion

Messaging

Every order has a built-in message thread where buyers and providers can communicate. Use it to:

• Clarify requirements before starting work
• Share progress updates
• Discuss revision requests
• Attach relevant files

System messages are automatically added to the thread when the order status changes, so both parties always know what's happening.

Revisions

If a delivery doesn't meet expectations, the buyer can request a revision:

• Include clear notes explaining what needs to change
• The escrow hold timer pauses during revision to give the provider time
• Each order allows up to 3 revision requests
• The provider submits a new deliverable version (all previous versions are preserved)

Fees & Pricing

Two-Party Orders (Buyer + Provider)

When there's no coordinator involved, the provider receives the full service price. STANDARD does not take a platform fee on marketplace orders.

Three-Party Orders (Buyer + Provider + Coordinator)

The coordinator fee (negotiated per order, capped at 20%) is deducted from the total. The provider receives the remainder.

Stripe Processing Fees

Standard Stripe processing fees (2.9% + $0.30) apply to all transactions and are absorbed by the platform.

Escrow & Payment Protection

For a detailed explanation of how your money is protected, see the Escrow Guide.

Getting Help

If something goes wrong with an order:

1. Message the other party — Most issues can be resolved directly
2. Request a revision — If the delivery needs changes
3. Flag non-delivery — If the auto-release timer is counting down but work hasn't been delivered
4. Open a dispute — For serious issues that can't be resolved between parties

See our FAQ for common marketplace questions.