Provider Guide

Everything you need to know about offering services on the STANDARD marketplace.

Getting Started

Requirements

To sell services on STANDARD, you need:

1. A reviewer account — Providers must be approved reviewers on the platform
2. Stripe Connect — Set up your Stripe Connect account to receive payments
3. A complete profile — Buyers look at your profile before ordering

Setting Up Stripe Connect

Navigate to your dashboard and click "Set Up Payments" to connect your Stripe account. You'll need:

• Government-issued ID for identity verification
• Bank account or debit card for payouts
• Tax information (SSN or EIN for US-based providers)

Once verified, you can start accepting payments immediately.

Creating Services

Each service listing needs:

• Title — Clear, descriptive name (e.g., "Professional Mix & Master")
• Service type — Category such as mixing, mastering, production, review
• Pricing — Fixed price in USD
• Delivery method — Digital (files delivered online) or Live (real-time session)
• Description — What's included, turnaround time, requirements

Managing Orders

When You Receive an Order

1. You'll receive a notification when someone orders your service
2. Review the order details and any messages from the buyer
3. Accept the order to start working
4. Use the order message thread to communicate with the buyer

Delivering Work

When your work is ready:

1. Go to the order detail page
2. Click "Submit Delivery"
3. Add a description of what you're delivering
4. Attach any files (audio, documents, etc.)
5. Submit — the buyer will be notified

Handling Revisions

If a buyer requests a revision:

• Read their revision notes carefully
• Make the requested changes
• Submit a new deliverable version with updated notes
• Each order allows up to 3 revisions — be thorough the first time

Getting Paid

Payment Flow

Event	What Happens
Order placed	Buyer's payment captured by Stripe (held in escrow)
Buyer approves	Funds transfer to your Stripe Connect account
Hold expires	Funds auto-release to you if buyer doesn't dispute
Payout	Stripe deposits to your bank on your payout schedule

New Provider Reserve

During your first 90 days (or first 10 completed orders), a 10% reserve is held on each order. This protects the platform against chargebacks while you build your track record. After the reserve period, you receive 100% of your earnings.

Coordinator Orders

If a coordinator facilitated your order, their fee is deducted from the total before your transfer. You'll see the exact breakdown on each order.

Best Practices

• Communicate early — Message buyers after accepting to confirm expectations
• Deliver on time — Late deliveries lead to disputes and poor ratings
• Be thorough — Good first deliveries reduce revision requests
• Keep it professional — All messages are logged and may be reviewed during disputes
• Read the Code of Conduct — Know what's expected of providers

Questions?

See our FAQ or contact support@iowire.com.